Return Policy

U.S. / Domestic Orders:

Customer satisfaction is our biggest priority and we want you to be happy with your purchase! If it doesn't work out for any reason we accept returns and exchanges on Unworn, Unwashed, and Free Of Blemishes merchandise within 30 days of receiving an order.

Return Options

Exchanges - Free Return Label Fit wasn't quite right, or color wasn't what you thought? You can exchange to another size or color! Also if you didn't like the item you can switch it for something else!

Store Credit - Free Return Label Perfect if you know you'll buy something in the near future, but aren't quite sure what you want right now. This is your best option!

Refund - Handling Fee For a Return Label Your refund will be processed back onto your original payment method minus a handling fee.

Things To Know

• Returns/Exchanges are processed within 2-7 business days after return has been received by our facility
  
  
• When starting an exchange, items will not be held until return has been processed, items are subject to become out of stock before returns are processed. If your return is processed after an item becomes out of stock you will be issued store credit which you can use towards your next order.
  
  
• Please make sure that the item(s) to be returned or exchanged are unwashed, unworn with original tags, and free of any blemishes or it will be rejected, not processed, and donated due to it being in unsellable condition
  
  
• Any items returned that are not sold by our company or not in original condition will be donated and return/exchange will not be processed
  
  
• We monitor return and exchange activity and reserve the right to refuse return ability and can charge fees for any unusual or abusive/excessive behavior with returns and exchanges
  
  
• We reserve the right to reject returns/exchanges if they do not comply with our return policy
  
  
• We do NOT refund original shipping charges when your order was first placed
  
• You will receive an email from us when the return or exchange is processed

Shipping options will populate at checkout according to the shipping address provided. With this in mind, your available shipping options may change if your shipping address is updated. If your package is returned to sender

Orders totaling $100, before taxes is applied, qualify for free standard shipping. This promotion currently only applies to domestic US shipping addresses. 

Domestic US Shipping

Standard Shipping (4-7 business day) UPS SurePost - UPS makes the shipment pick-up, and the U.S. Postal Service® (USPS®) makes the final delivery, seven days a week. Once your order is placed, this shipping timeframe will not include the fulfillment timeframe listed at checkout. 

Please note that business days do not include weekends or holidays. Our domestic shipping options do not service PO Boxes. Any orders submitted with a PO Box will not complete delivery.

International Shipping from the US Site

Shipping options will populate at checkout according to the shipping address provided as they differ for CA, AUS, MEX, etc. The shipping timeframe listed at checkout does not include the time that it takes our warehouse to pack your order. Please allow for the fulfillment timeframe listed at checkout along with the shipping timeframe provided by the carrier. 

Forwarding Addresses 

We strongly discourage and prohibit the use of forwarding addresses on our US website. At this time, our US warehouse only ships to select locations outside the United States; these locations can be seen at checkout. If a forwarding address in use is detected, your order is subject to immediate cancellation. We highly recommend shopping from our UK site, as our UK warehouse caters to shipping to the rest of the world. 

Please note that CRTVS will not be held liable for lost orders that were shipped to a forwarding address. For more information on this matter please contact our support team!